Refund policy
At Modexra, we want you to be happy with your purchase. If you are not satisfied, we offer a clear return process for eligible items.
30-Day Returns
You have 30 days from the day you receive your order to return eligible items.
Returned items must be unused, unworn, unwashed, in their original condition, and returned with the original packaging, tags, accessories, and any included documents.
Restocking Fee
Restocking fee: £0
We do not charge any restocking fees for returns.
UK Cancellation Rights
Notwithstanding the above, if the merchandise is being shipped into the UK you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Policy Overview
Return window: 30 days from the day you receive your order
Item condition: Items must be unused, unworn, unwashed, in their original condition, and returned with the original packaging, tags, accessories, and any included documents
Restocking fee: £0
Return support: Our customer support team will assist you throughout the process
Return Costs
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [info@modexra.com].
How to Return an Item
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Contact us: Email info@modexra.com with your order number and reason for the return.
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Wait for return instructions: Our customer support team will provide return instructions by email.
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Pack your item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
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Send it back: Ship your return using the instructions provided in your return authorization email. We recommend using a tracked shipping service and keeping proof of postage until your refund has been processed.
Refund Process
Once we receive your return, we will inspect the item to confirm that it meets our return conditions.
If your return is approved, your refund will be issued to your original payment method. We aim to process approved refunds as quickly as possible and, where required, within 14 days of receiving the returned item or receiving proof that you have sent it back.
After we process your refund, it may take additional time for your bank or payment provider to make the funds available in your account.
Exchanges
If you would like to exchange your item for a different size, colour, or product, please contact us at info@modexra.com. Exchanges are subject to product availability.
If the requested replacement item is unavailable, we will help you with a return or refund in line with this policy.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return unless they are faulty, damaged, incorrect, or not as described.
Any non-returnable items will be clearly marked on the relevant product page where applicable.
Questions?
Visit our FAQs page or contact our customer service team.
Contact Information
Store name: Modexra
Company name: Nore LLC
Registered company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Company number: 001895527
Phone: +19177647871
Email: info@modexra.com
Customer Support Hours
Monday – Friday | 9:00 AM – 5:00 PM UK time
Saturday – Sunday | 11:00 AM – 4:00 PM UK time
We aim to respond to all inquiries within 24 hours.