Privacy policy
Last updated: 10 April 2026
Modexra operates this store and website, including all related information, content, features, tools, products and services, to provide customers with an online shopping experience.
Modexra is operated by Nore LLC. Our store is powered by Shopify, which enables us to provide our website and services to you.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.
For customers in the United Kingdom, we process personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how we collect, use, and share your personal information as described in this Privacy Policy.
Personal Information We Collect
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website and services, we may collect or process the following personal information:
Contact details, including your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history and transaction details.
Payment-related information, including your payment method, payment confirmation, billing details, and limited card information such as the last four digits of your card. We do not store your full credit or debit card number on our systems.
Account information, including your username, password, preferences, saved details, and account settings if you create an account.
Customer support information, including information you provide when contacting us by email, form, or other support channels.
Device and usage information, including your IP address, browser type, device information, network information, pages viewed, links clicked, and how you interact with our website.
Marketing and preference information, including your communication preferences and interactions with our marketing emails, advertisements, or promotional content.
How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, contact us, subscribe to marketing, complete forms, or otherwise provide information to us.
Automatically when you use our website, including through cookies, pixels, analytics tools, and similar technologies.
From Shopify, payment providers, delivery partners, fraud prevention providers, analytics providers, advertising platforms, customer support tools, and other service providers that help us operate our store.
From third parties where permitted by law, such as marketing partners or platforms used to provide advertising, analytics, fraud prevention, or customer support.
How We Use Your Personal Information
We use your personal information for the following purposes:
To provide our services, including operating our website, processing orders, taking payments, arranging delivery, managing returns and exchanges, providing customer support, and communicating with you about your order.
To perform our contract with you, including fulfilling purchases, processing payment, delivering products, handling returns, and providing order-related updates.
To improve our website and services, including understanding how customers use our website, improving product selection, troubleshooting issues, and improving the shopping experience.
To provide marketing and advertising, including sending promotional emails where permitted, showing relevant advertisements, and measuring the performance of our campaigns.
To protect our business and customers, including fraud prevention, payment security, account security, investigating suspicious activity, and enforcing our terms and policies.
To comply with legal obligations, including tax, accounting, consumer protection, data protection, fraud prevention, and regulatory requirements.
Legal Bases for Processing UK Personal Information
Where UK data protection law applies, we rely on the following legal bases to process your personal information:
Contract: where processing is necessary to provide our services to you, such as processing your order, taking payment, arranging delivery, and handling returns.
Legitimate interests: where processing is necessary for our business interests, such as improving our website, preventing fraud, securing our services, responding to customer inquiries, and understanding business performance, provided your rights do not override those interests.
Consent: where we rely on your permission, such as for certain marketing communications or non-essential cookies where consent is required. You can withdraw consent at any time.
Legal obligation: where processing is necessary to comply with laws, regulations, tax requirements, accounting rules, or lawful requests.
How We Share Personal Information
We may share your personal information with third parties where necessary to operate our store and provide our services, including:
Shopify, which hosts and powers our online store.
Payment processors and fraud prevention providers, which process payments and help protect against fraudulent transactions.
Delivery, fulfilment, and logistics partners, which help ship and deliver your order.
Customer support providers, which help us respond to inquiries and manage service requests.
Analytics and advertising partners, which help us understand website performance, improve our services, and provide relevant advertising where permitted by law.
Professional advisers, such as accountants, legal advisers, auditors, insurers, or consultants where necessary.
Authorities, regulators, courts, or law enforcement where required by law or where necessary to protect our rights, customers, business, or others.
Business transfer parties if we are involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction.
Relationship with Shopify
Our website is hosted by Shopify. Shopify may collect and process personal information about your access to and use of our website in order to provide, protect, and improve the services that allow us to operate our store.
Information you submit through our website may be transmitted to Shopify and other service providers, including providers located outside the United Kingdom, where necessary to provide our store and services.
Shopify may also process personal information for its own purposes where permitted by law. To learn more about how Shopify processes personal information, you can review Shopify’s privacy information on Shopify’s website.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, improve performance, understand how visitors use our website, support security, and provide marketing or advertising.
Some cookies are essential for the website to work, such as cookies that allow you to use the shopping cart, checkout, security, and account features. These essential cookies may be used without consent where legally permitted.
For non-essential cookies, including certain analytics, advertising, and marketing cookies, we will request consent where required by law. You can manage or withdraw your cookie preferences through our cookie banner or browser settings where available.
Third-Party Websites and Links
Our website may contain links to websites, apps, or online platforms operated by third parties. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policy of any third-party website before providing personal information.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.
Security of Your Information
We use reasonable technical and organisational measures to help protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account login details safe. Please do not share your password or account access details with anyone.
Retention of Personal Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide our services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.
The length of time we keep personal information depends on the type of information, the reason it was collected, legal requirements, and whether we need it for business, security, accounting, tax, or dispute-resolution purposes.
Your UK Privacy Rights
If you are located in the United Kingdom, you may have the following rights under UK data protection law:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to processing where we rely on legitimate interests or where your information is used for direct marketing.
The right to data portability in certain circumstances.
The right to withdraw consent at any time where we rely on consent.
The right to complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your personal information.
These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before responding to a request.
Marketing Communications
If you subscribe to marketing emails or other promotional communications, you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
Even if you opt out of marketing, we may still send you service-related messages, such as order confirmations, shipping updates, account messages, or customer support replies.
International Transfers
Because we use Shopify and other service providers, your personal information may be transferred to, stored, or processed in countries outside the United Kingdom, including the United States.
Where required by law, we use appropriate safeguards for international transfers of personal information, such as UK-approved transfer mechanisms, contractual protections, or other lawful safeguards designed to protect your personal information.
Complaints
If you have a complaint about how we collect, use, or protect your personal information, please contact us using the details below.
If you are in the United Kingdom and are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner’s Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date.
Contact Information
Store name: Modexra
Company name: Nore LLC
Registered company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Company number: 001895527
Phone: +19177647871
Email: info@modexra.com
Customer Support Hours
- Monday – Friday | 9:00 AM – 5:00 PM UK time
- Saturday – Sunday | 11:00 AM – 4:00 PM UK time
We aim to respond to all inquiries within 24 hours.